Cancelation Policy

Non-Surgical

  • Services are available by appointment.
  • Appointments do fill up, please schedule your appointment(s) in advance to best accommodate your schedule.
  • We are not responsible for those who miss or wait until the end of the month to schedule.
    AURA has a 24-hour cancellation policy. $50 fee per appointment or $95 for multi-service appointments will be charged to the credit card on-file for appointments not cancelled or re-scheduled at least 24 hours in advance.
  • Appointment(s) scheduled back-to-back are considered multi-service appointments. We set additional time aside for consultations and each procedure. Examples of multi-service appointments: Botox and Filler, consult with service, etc.
  • Our providers set this time aside for your appointment. Please be considerate of their time when canceling as it is extremely difficult to fill the schedule at the last minute.
  • Missing or cancelling multiple appointments may be subject to increased cancellation fees.

Surgical

Patient Cancellation and Rescheduling Policy:

  • We understand you may decide to postpone your surgery. We request your courtesy and understanding that changes in a surgical schedule affect not only Dr. Roesner, the procedure/OR staff, but other patients and their families as well.

Rescheduling Procedures:

  • More than two weeks prior to the date of surgery, surgical fees will be refunded, less the 20% deposit. We will apply the 20% deposit ONE TIME ONLY within (30) days toward the rescheduled procedure.
  • There is a $350 rescheduling fee for ALL procedures re-scheduled within 7 days of surgery. It is incredibly difficult to fill a surgical spot within a week of surgery.

Cancelling Procedures:

  • For procedures cancelled more than 2 weeks prior to the date of surgery, 20% non-refundable deposit will be placed as an “On Account” credit to be used within 12-months from the date of deposit.
  • For previously rescheduled procedures and/or procedures cancelled less than 14 days prior to the date of surgery: 20% scheduling deposit will be forfeited, and the remaining surgeon’s fees will be placed on “On-Account” for use within 12 months from the date of payment. Refunds will not be issued under any circumstance.