Service packages and pre-paid treatments are not subject to refunds. Packages and pre-paid treatments are good for 1 year after date of purchase. If for some reason you are not satisfied with an un-rendered, pre-paid service, the remaining balance can be used towards other services at AURA.
In the event that a client is not satisfied with a skin care product or unable to use a skin care product, it can be returned for store credit within 14 days of purchase.